Our return policy is simple. We offer free returns within 30 days on unused items, with no restocking fees, and you never pay for return shipping. Please read the details below before placing your order.
Unused Items: 30-Day Returns
- You can return any unused item within 30 days of delivery.
- Items must be unused, unopened and in their original condition, with all original packaging and any safety or freshness seals intact.
- Return shipping is always free. You never pay to send an item back, and there are no restocking fees.
- To start a return, email us at [email protected] with your order number, and we will send you a prepaid return label.
- Once we receive and inspect your return, we will refund your original payment method within 3–5 business days.
Items We Cannot Accept
For health and hygiene reasons, we cannot accept returns of beauty and personal care products that have been opened, used, swatched or tested, or that have a broken seal. Returns that arrive in this condition, or that are missing original packaging, may be refused. This does not apply to items that arrive damaged, defective or incorrect (see below).
Damaged, Defective or Wrong Items
- If your order arrives damaged, defective, or is not what you ordered, email us at [email protected] within 30 days of delivery. Please include your order number and a photo of the issue.
- You never pay for return shipping. We send you a free prepaid return label and, once we confirm the issue, a replacement or a full refund.
- Once we confirm the issue, we will send a replacement or refund your original payment method within 3–5 business days.
Questions
If you have any questions about a return, contact us at [email protected] or (888) 228-8264.